Understanding reactions and triggers in conflict

Managing your staff

In Part 2 of the Communication and Conflict Series, learn management and leadership strategies to understand external (and our own) reactions and triggers during conflict situations.

Key learning outcomes:

  • Interpreting 'conflict' events
  • Recognising our triggers
  • Model of Social Threats and Rewards (SCARF)
  • Understanding emotions and conflict
  • The FIDO Model of Conflict Management

Understanding reactions and triggers in conflict

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