Customer Service via Facebook Messenger

Fri 29 May

Customer Service via Facebook Messenger

Presented by ASBAS Digitial Solutions and Regional Development Australia (RDA)


Friday, 29 May 2020
QLD: 10:00 AM to 12:00 PM (AEST)

Cost: $35.74


About this workshop

Are you on Facebook?
Have you ever messaged a business with a question before you have made a purchase?
Or perhaps to see the menu or make a reservation?

Globally, more than 10 billion messages are exchanged between people and businesses every month, with 1 billion of those messages on Messenger alone. (Source: Facebook)

Facebook Messenger is a powerful and accessible tool businesses can use to communicate with their markets via the social platform. It can assist you in nurturing your potential customers, as well as keeping in contact with return buyers. Most of all, it is convenient for your customers by making your business easier to contact.

Facebook also has built-in some fantastic features to help you be more responsive to your audience, including:

+ Automated replies with the ability to have a standard set of regular questions which are then answered with your programmed replies
+ The ability to add a ‘Messenger’ icon to your website so your website guests can chat directly to you via Facebook
+ The ability to monitor your Instagram Messages via the Facebook platform also for ease

If this sounds like a great way to provide your customers with even better customer service, this online classroom is for you! Looking forward to exploring the exciting opportunities Facebook Messenger offers you and your business!

About the Presenter:

Tolita Dukes, the founder of 8 Seconds is an experienced marketing professional with an extensive background in the tourism industry. She has a passion to surprise and delight clients by enlightening them with the opportunities that committed marketing and the ever unfolding digital world will provide their business, and backs this up by introducing them to online management tools, techniques and hacks that will see them succeed.

Important - Participating businesses must be aware that this information will be provided to the Commonwealth Department of Jobs and Small Business and the Commonwealth Department of Industry, Innovation and Science for program evaluation and reporting purposes and; they may be approached by a representative of the Department of Industry, Innovation and Science to complete a survey on the services provided.

PLEASE NOTE: To register for this event you must be a business (0-19 employees) and provide your ABN.

An ASBAS Digital Solutions Qld workshop in partnership with Whitsunday Regional Council and RDA Mackay-Isaac-Whitsunday

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